Support
need a hand?
When you write, please include your phone model, iOS or Android version, the app version (Settings → About CardTijori), and what you tapped. Screenshots are blocked in the app on purpose, so describe the screen in words. Never send us card numbers, your PIN or your backup password. We will never ask for them.
Common questions
I forgot my PIN.
There's no PIN reset, because nobody (including us) can open your tijori without it. Tap Forgot PIN? on the lock screen to erase the app, then restore your cards from a backup with its password.
How do I move my cards to a new phone?
On the old phone: Settings → Create backup, pick a password, and save the .tijori file somewhere you can reach from the new phone (Files, iCloud Drive, Google Drive, email to yourself). On the new phone: install CardTijori, then choose Restore from a backup and enter the same password.
Face ID stopped working in the app.
If you add or change a face or fingerprint in your phone's settings, CardTijori switches biometrics off to be safe. Enter your PIN, and the app offers to turn it back on.
The copied card number disappeared.
That's on purpose. CardTijori clears the clipboard 30 seconds after you copy, so the number doesn't hang around. Copy it again right before you paste.
How do I delete everything?
Settings → Erase everything, or just uninstall the app. Nothing is stored anywhere else.